American Heart Association Resuscitation Quality Improvement (RQI) Sales & Implementation, International Director in Anywhere, United States

Resuscitation Quality Improvement (RQI) Sales & Implementation, International Director

Tracking Code

7149-415

Job Description

Are you ready to join an organization where you can make an extraordinary impact everyday?

Imagine everyone enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

The American Heart Association (AHA) has a great opportunity for a Resuscitation Quality Improvement (RQI) Sales & Implementation, International Director within our Emergency Cardiovascular Care department. The RQI Sales & Implementation, International Director requires leadership and subject matter expertise, strong sales acumen in solution based sales; working knowledge of international healthcare systems and an understanding of the budget and decision making process to ensure success of the AHA International RQI Program implementation, adoption and long-term success. While the core focus of this position is to assist AHA Regional Directors with sales and implementation at international hospitals, healthcare systems and EMS agencies to build RQI adoption, sustainability, and revenue, this individual will also support our International Quality Initiatives, Corporate Relations, Major Gifts, Marketing programs, International Instructors, International Training Centers and Training Initiatives.

Additional Responsibilities:

  • Share targeted sales goals with our Regional Directors (based on subscription implementations) that align with the overall vision of the program.

  • Perform an assessment on each individual international county’s RQI needs and map that against available products, features and offerings. Recommend to Leadership market priorities and once set, liaise with international development teams on needs including translation priorities.

  • Working with each of our Regional Directors, International staff and volunteers on developing sales programs and strategies for International RQI. Each opportunity must include a thorough understanding around the culture, funding opportunities, product availability, relationship with our Sister Societies, political environment, government interactions, key stakeholders, etc. to ensure the sales process is appropriate and effective.

  • Develop standardized sales manuals and procedures for AHA initiated sales. Streamline the Site Survey process and related downstream workflows to ensure an effective sales process and timely product offering. Ensure an adequate sales funnel process exists with our internal resources and alliance team to ensure resources are available when needed.

  • Develop best in class implementation guidance and assistance to minimize the time between the completion of the sales contracting process and the go live date of RQI with each customer and ensure ongoing customer satisfaction and integration.

  • Develop best practices for RQI Programs for the successful management of adoptions by working with AHA Staff, Laerdal, and International Marketing. Support the training of AHA staff on best practices, hold RQI administrator’s summits covering. implementation guidance and sustainability tools. Ensure that Regional Directors and International Marketing are highly aligned on individual market needs, marketing tools, communications, etc.

  • Develop the appropriate implementation of solutions that are focused on exceeding client expectations and delivering learning solutions, driving revenue opportunities. Manage solution success to ensure program growth and sustainment. Integrate the sustainment of success management with adoption, and account penetration, and long-term engagement of customers, stakeholders and their staff. Collaborate with International Marketing to develop tools and communications for these activities.

  • Work with Global Operations, Legal and Finance on ensuring a well-defined process exists with regard to contract management. This includes ensuring that country relevant Master Service Level agreements are in place, change orders are appropriately managed, timely invoicing and accounts receivable are being managed. In addition, work with Laerdal on proper settlement of RQI royalties.

  • Work with ECC and Laerdal IT, and AHA BT to ensure that the systems needs to support RQI are developed (including translations) and appropriately integrated. This includes interfaces with customer LMS, CDP, CRM, CPR Verify, etc.

  • Ensure issues are addressed quickly and effectively, leveraging the integration of opportunities and training and provide assistance on other projects as assigned by staff leadership.

  • Cultivate and strengthen key customer relationships which impact program goals with hospitals, health care systems and EMS agencies. Coordinate activities with RQI and International Leadership, International Field Staff, National Center staff, Laerdal staff and our International Sister Societies as needed.

  • Develop the appropriate implementation of solutions that are focused on exceeding client expectations and delivering learning solutions, driving revenue opportunities. Manage solution success to ensure program growth and sustainment. Integrate the sustainment of success management with adoption, and account penetration, and long-term engagement of customers, stakeholders and their staff. Collaborate with International Marketing to develop tools and communications for these activities.

  • Work with Global Operations, Legal and Finance on ensuring a well-defined process exists with regard to contract management. This includes ensuring that country relevant Master Service Level agreements are in place, change orders are appropriately managed, timely invoicing and accounts receivable are being managed. In addition, work with Laerdal on proper settlement of RQI royalties.

Want to help get your resume to the top? Take a look at the experience we require:

Required Experience

  • Bachelor’s Degree

  • At least five (5) years of relevant experience

  • Demonstrated experience with healthcare solution-based sales, supporting sales acumen in colleagues and implementation of large scale systems

  • Proven experience in building and managing relationships with C-Suite, external alliances and implementations of large, complex solutions

  • Knowledge/experience with emergency or critical care medicine delivery and/or training

  • Prior International business experience and cultural competencies with demonstrated success

  • Ability to educate and influence various stakeholders on all aspects of RQI (financial benefit, technology, skill maintenance, quality of care, etc.)

  • Highly proficient in the Microsoft Office Suite of products

Preferred Skills:

  • Master’s Degree

  • Bi-lingual Skills

  • Ability to travel up to 65% - 75% local and overnight stay with some international travel

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases ? Click on “New Resume” to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

This position not a match with your skills? Click here to see other opportunities with the American Heart Association

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Job Location

Anywhere, , United States

Position Type

Full-Time/Regular

Job Category: Fundraising/Sales

EOE Minorities/Females/Protected Veterans/Disabled