American Heart Association Customer Service Rep-Data Quality in Austin, Texas

Customer Service Rep-Data Quality

Tracking Code


Job Description

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

The American Heart Association (AHA) has an excellent opportunity for a Customer Service Rep-Data Quality in our Austin office. This position will manage customer donor records, enter donor and donation information into the customer databases – Siebel, Dynamics, Greater Giving, and Luminate, create donor receipts, run reports, and provide direct field support – such as Customer Service, training and troubleshooting issues.

Essential Job Duties:

  • Participate in ensuring excellent data quality and the integrity of the databases.

  • Enter miscellaneous pieces of data and/or donations into the event system, generate receipts as necessary and mail to donors.

  • Serve as a resource to staff and donors when questions about donor gifts arise.

  • Enter all types of customer data in a timely and accurate manner and in accordance with data entry standards.

  • Provide event, database, and customer support.

  • Train and support staff throughout the organization on internal customer databases.

  • Liaison between field staff and vendors

Required Experience

Want to help get your resume to the top? Take a look at the experience we require:

  • Knowledge of standard office procedures, telephone etiquette, record keeping, filing, data entry formats for computerized record keeping, purchasing procedures and systems, as well as postal rules and regulations.

  • Skill in providing excellent customer service, effective oral communications with both internal and external customers, including conversing by telephone; effective written communications, including business writing, clear and concise narrative reports and evaluations; skill in PC and computer equipment including word processing, accounting, data base management, spreadsheets and software applications, HTML/Website maintenance. Web applications and Siebel a plus.

  • Ability to work and interact with professional and lay volunteers, staff and public with sufficient maturity, judgment, initiative, confidence and poise; to participate in meetings, work in a team environment; to conceptualize, reason through problems, make effective decisions and develop alternative solutions; to operate typical office equipment, i.e., copier, printer, fax, telephone, postage machine, postage scale, etc.; to lift and transport meeting materials and other supplies to and from meetings; willingness to work irregular hours and attend meetings beyond the framework of the normal workingschedule; travelas necessary.

  • Ability to manage projects from start to finish, including managing multiple tasks concurrently, determine top priorities, problem solve trouble areas, and meet all project and task deadlines.

  • High school diploma or GED equivalent required; BA Marketing or Communications preferred. 1-3 years related experience. Background in event management and planning.

  • Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation

  • Must have at least basic knowledge and skill with Microsoft Office 2007 used for word processing, email, presentations, and spreadsheets. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.

  • Must be at least 18 years old

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to connect with us to see what it is like to work for the American Heart Association and why so many people #ExploreAHA and stay connected with what we do! You can also click here at to see other opportunities with the American Heart Association.

Job Location

Austin, Texas, United States

Position Type


Job Category: Administrative/Clerical

EOE Minorities/Females/Protected Veterans/Disabled