American Heart Association Customer Systems & Data Quality Associate in Austin, Texas

Customer Systems & Data Quality Associate

Tracking Code


Job Description

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

Our Austin Office has an excellentopportunity for a Customer Systems & Data Quality Associate. This position will be responsible for serving as a dedicated resource to a team of fundraising directors and support staff responsible for implementing Heart Walk, Go Red for Women and/or Heart Ball events in communities throughout Texas and Arkansas. Includes managing data quality in various databases, providing project support and event assistance, and producing a variety of routine and special reports.

Key responsibilities include detailed project/event management, customer service, administrative and clerical support, data management and reporting, and (social) media, website and email campaignmanagement. Travelis required.

So you say you would like some more details? Here are a few:

  • Complete major data entry and clerical projects related to fundraising events.

  • Build sponsorship pipelines and maintain other integral data in Luminate, Greater Giving and/or MS Dynamics for all events. Don’t know these specific systems? That’s okay, as long as you have experience working in similar systems, we are happy to train you!

  • Ensure income documentation is maintained in a clear, logical and organized manner and thus easily traceable and accessible. Handle cash, checks and credit cards properly.

  • Correspond with donors such as sending thank yous.

  • Complete packets of information for prospective sponsors and event participants.

Required Experience

Want to help get your resume to the top? Take a look at the experience we require:

  • Intermediate to advanced Microsoft Office skills (Word, PowerPoint and Excel). Will be tested

  • Able to communicate, build relationships, gain trust and effectively work with development directors, sponsors, donors & volunteers.

  • Able to proactively and effectively communicate across diverse audiences across Texas.

  • Able to provide excellent customer service while ensuring compliance with the American Heart Association’s policies and procedures.

  • Effective project management including: work on multiple projects simultaneously following a set/recommended timeline; managing project details with limited supervision.

  • Ability to work in a team environment (e.g., effective interpersonal and customer relations skills).

  • Office administration skills, including general clerical skills (e.g., filing, typing, copying, telephone etiquette and office operations).

  • Must be able to occasionally lift 25 lbs.

  • Must be able to travel 5-10 times per year. (Schedule provided in advance; expenses covered.)

  • High school diploma or GED equivalent required; BA preferred.

  • 1-3 years’ experience managing multiple projects, large amounts of data, and consistently meeting tight deadlines.

  • Bi-lingual preferred.

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to connect with us to see what it is like to work for the American Heart Association and why so many people #ExploreAHA and stay connected with what we do! You can also click here at to see other opportunities with the American Heart Association.

Job Location

Austin, Texas, United States

Position Type


Job Category: Administrative/Clerical

EOE Minorities/Females/Protected Veterans/Disabled