American Heart Association Customer Systems Trainer/Data Quality in Austin, Texas

Customer Systems Trainer/Data Quality

Tracking Code


Job Description

Are you ready to join an organization where you can make an extraordinary impact every day?


Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke.  At the American Heart Association and American Stroke Association, we get to work toward that goal every day.  Is it easy? No. Is it worthwhile? Absolutely.


This is satisfying and challenging work that makes a real difference in people's lives.  We are where you can achieve professional growth with personal fulfillment.  We are where you can connect people to making a lifesaving impact.  We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.  The American Heart Association is where you can make an extraordinary impact.


We have an excellent opportunity for a new hybrid role within Customer Strategies – part Customer Systems Trainer and part Data Quality for the SWA affiliate (located in Austin, Dallas, Denver preferred). The selected candidate will deliver event systems training to all new development staff in the day-to-day business (utilizing data entry standards, ensuring quality, ability to create reports and support of end users) and work with teams within Customer Strategies to ensure data quality, data standard adherence, and basic data analysis. The position will could require some travel and overnight travel – up to 25%.


 Essential Duties: 


  • Master the Dynamics CRM, Luminate, Greater Giving, and E1/Prism applications both technically and in business functionality.  Be able to articulate and apply all the AHA business processes and products among the various departments in relation to the applications.  The products and processes include, but are not limited to, Heart Walks, galas, luncheons, major gifts, volunteer management and Youth Market fundraising.

  • Present training content in a classroom setting, one on one and via teleconference / Net Meeting calls.  Ability to adjust curriculum and content delivery based on a variety of different user levels.

  • Create and customize course material in print, electronic format, and other media for effective training delivery.

  • Consult one on one with managers and staff on AHA designated software and promote the usage of the products by personalizing the training and understanding of the products.

  • Assess on an on-going basis the software training needs of field staff.  Evaluate training to ensure that the design and implementation of the training meets the needs of the affiliate.

  • Serve as the affiliate representative on various National technical teams that support the use and enhancements of AHA approved software.

  • Effectively communicate the needs of the affiliate with regard to software enhancement needs.

  • Determines data needed to be collected and the appropriate data resources for specific data projects

  • Formulates, implements, and enforces proper data collection policies and procedures

  • Trains and educates market staff on data collection tools and equipment

  • Provide support at all levels for AHA approved software. This includes basic and advanced support topics, covering technical and business process issues.  Manage user changes and password databases.

  • Participate in conference calls with National Center and product vendors and communicate the topics and content to management.

  • Plan, schedule and promote the affiliate software training.

  • Possess, learn and build new technical capabilities with regards to job functions.

  • Provide the initial new employee training on AHA approved software.

  • Provide support to the user community by answering ongoing questions and providing refresher classes as needed.

  • Perform other tasks as needed.

Required Experience

Want to help get your resume to the top? Take a look at the experience we require:

  • Bachelor’s degree in business administration or a related field or equivalent experience, a plus but not required.  At least two years’ experience in business/finance/process management and/or customer support management. Training experiences a plus.

  • General knowledge of fund-raising methods and techniques.

  • Ability to manage multiple major projects simultaneously and meet deadlines consistently.

  • Ability to think strategically.

  • Ability to work independently and with a team.

  • Ability and willingness to travel up to 25% of the time; work some nights and weekends as needed.

  • Proficient and MS Office Suite, including Access, Word, EXCEL, PowerPoint. Experience with Customer Relationship Management (CRM) software, such as MS Dynamics, and event management tools like: Greater Giving or Black Baud.

  • Excellent communication skills: written, verbal and listening.

  • Comfortable speaking in front of and training small and large groups.

  • Possess strong consultation and negotiation skills.

  • Ability to transport materials/supplies for meetings.

  • Adherence to and promotion of the highest ethical standards.

  • Exhibits enthusiasm and a positive "can-do" attitude.

  • Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation.

  • Must have at least basic knowledge and skill with Microsoft Office 2012 used for word processing, email, presentations, and spreadsheets.

  • Must be at least 18 years old.   

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.


So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases?  Click on "New Resume" (or "Existing Resume" if you have previously applied to AHA positions) to submit your online application.  Only those candidates deemed most qualified by the hiring manager will be contacted to interview.


At American Heart Association | American Stroke Association, diversity, inclusion and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.


Be sure to connect with us to see what it is like to work for the American Heart Association and why so many people #ExploreAHA  and stay connected with what we do!  You can also click here at  to see other opportunities with the American Heart Association.  

Job Location

Austin, Texas, United States

Position Type


Job Category: Program/Project Management

EOE Minorities/Females/Protected Veterans/Disabled