American Heart Association Vice President – Quality & Systems Improvement in Austin, Texas

Vice President – Quality & Systems Improvement

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Job Description

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

The SouthWest Affiliate (SWA) of the American Heart Association (AHA), serving Arkansas, Colorado, New Mexico, Oklahoma, Texas, and Wyoming, has an excellent opportunity for a Vice President - Quality & Systems Improvement. The location of this position is flexible within the affiliate with a location in a major metro, being preferable.

The Quality & Systems Improvement Vice President is responsible for implementing the AHA's Quality Improvement initiatives through overall management of the affiliate Quality & Systems Improvement team, assessment of regional environmental factors, and regional management/implementation of specified quality improvement health initiatives. Initiative management includes accountability for specific outcomes demonstrated by the target audience; development, cultivation, and management of key partner relationships, to include state and regional stakeholders; and customer relationships to include key customers from administration, physician, nursing, and quality improvement in individual hospitals and regional systems. Responsibility will also include implementation, facilitation and general staff management of all elements of AHA’s Get With The Guidelines (GWTG) and additional programs to facilitate hospital culture change supporting quality improvement initiatives in hospitals, resulting in local system change to provide the highest quality healthcare for patients.

Accountabilities include:

  • Assumes full responsibility for developing and implementing regional strategic direction for the SWA Quality and Systems Improvement team of 15 Quality Systems Improvement/Mission: Lifeline staff and administrative team members.

  • Annually reviews and adjust affiliate Quality and Systems Improvement plan while developing stakeholder relationships to assist with the accomplishment of those plans.

  • Regularly communicates on opportunities, issues, complaints, competitive initiatives, market trends and concerns. Provides consistent, timely and effective information, direction, standards, planning, and problem resolution.

  • Develops strategies that will drive greater results in Quality and Systems Improvement.

  • Identifies opportunities and leads teams to execute on demonstration projects related to healthcare quality, working via alliances and vendors/partners, as appropriate.

  • Creates customized initiatives to meet needs of targeted audiences.

  • Leads affiliate team and strategic planning focused on increasing the number of cardiovascular and stroke patients discharged annually from Get With The Guidelines-participating hospitals; advancing adoption of AHA Quality Inpatient programs through expanded market penetration as demonstrated by increased contracts for GWTG Resuscitation; increasing the number of Quality Achievement Awards achieved by participating hospitals; launch of AHA programs dedicating towards reducing cardiovascular disease and stroke by increasing the number of qualified provider organizations registered and implementing AHA programs; and increasing NSTEMI Discharge Population.

  • Develops transformational relationships to help advance the AHA mission through involvement in cultivation, securing and stewarding relationships towards extraordinary results including acquiring large health systems to be engaged in AHA programs focused on improving the cardiovascular health in affiliate communities.

  • Provides leadership over a diverse and dynamic affiliate team to ensure the AHA carries out its mission while driving positive employee engagement. Includes setting integrated goals, developing staff performance standards and holding staff accountable for meeting individual goals, which contribute to the overall team goals, department goals and AHA goals. Coaches and counsels staff on business methodologies/practices and organizational protocols ensuring the highest level of ethics are adhered. Interviews, selects and trains new direct reports. Evaluates performance of direct reports based on performance standards and team goals and priorities while providing direction and gaining commitment.

  • Management of affiliate Quality and Systems Improvement budgeted projects, corporate and grant-funded programs and for market prioritization which leads to development and implementation of programs as needed to support Quality and Systems Improvement.

The requirements listed below are representative of the knowledge, skills and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Broad knowledge of hospital processes, care pathways and hospital political culture

  • Experienced in influencing performance without direct line accountability

  • Cardiac and/or stroke care knowledge/experience

  • Knowledge of voluntary health organization or nonprofit organizations.

  • Ability to effectively plan and manage workflow, work on multiple projects simultaneously and manage project details with limited supervision.

  • Demonstrated strategic thinking skills in assessing the local market environment and available resources to successfully implement new and existing programs.

  • Goal-oriented with a successful track record of meeting and exceeding measurable goals.

  • Ability to communicate, build relationships, gain trust and effectively work with, train and inspire change across diverse audience of volunteers. Also ability to effectively utilize, measure and increase volunteer engagement at all levels.

  • Strong written and verbal communication including negotiation, interpersonal and ability to effectively communicate AHA policies, guidelines and strategic direction to volunteers and staff

  • Ability to clearly and concisely exchange ideas, facts and information when engaging with health professionals and healthcare executives.

  • Proven ability to conduct meetings with internal and external clients including interacting with external partners/sponsors representing AHA to the public as necessary

  • Demonstrated ability to simultaneously manage multiple, large and complex projects/events in varying stages of development under time constraints.

  • Demonstrated ability to productively participate in a multi-disciplinary team environment working toward common goals with internal and external clients.

  • Demonstrated knowledge of fundraising, grants and maintaining relationships at corporate, government and community levels

  • Ability to conceptualize, reason through problems, make effective decisions and develop alternative solution and provide excellent customer service while ensuring compliance with the American Heart Association’s policies and procedures.

  • Ability to effectively lead and develop a team with positive employee engagement.

  • Must be able to lift up to 20 pounds with the expectation that items in excess of 20 pounds would be broken down into smaller components or additional assistance is required before lifting.

  • Ability to travel up to 80% of time throughout the affiliate including overnight travel and attendance at occasional meetings and events taking place on evenings/weekends including outdoor events.

Required Experience

Want to help get your resume to the top? Take a look at the experience we require:

  • Bachelor’s degree required

  • Five years combined experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac clinical quality improvement program that incorporates data capture within a process improvement framework.

  • Minimum of three years of management experience or in progressively responsible positions.

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those candidates deemed most qualified by human resources will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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Job Location

Austin, Texas, United States

Position Type


Job Category: Health Quality

EOE Minorities/Females/Protected Veterans/Disabled