American Heart Association Customer Care Representative in Richardson, Texas

Customer Care Representative

Tracking Code

7199-415

Job Description

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

The American Heart Association (AHA)/American Stroke Association (ASA), selected over the last seven years as one of the best Nonprofits to work for (#3 in 2016), has excellent opportunities for Customer Care Representatives in our National Engagement Center office located in Richardson, TX. The expected start date is April 24, 2017. Specialists work a 40-hour work week that may start as early as 7:00AM or end as late at 10:00PM. The schedule generally remains in effect for at least six months and often longer. The rate of pay for this position is $15.00 an hour with an increase after successful completion of training.

Your responsibilities focus on handling and resolving customer inquiries and problem resolution through various sources - telephone, e-mail, web chat and social media. In this very important role, you will assess customer needs, educate customers, and suggest/promote AHA/ASA products. Other responsibilities include:

  • Positively responds to customer requests on AHA/ASA programs and promotes our mission by engaging with all customers through healthy-living conversations and email messages.

  • Provides information to develop and change the customers’ mindset and behaviors regarding cardiovascular disease and stroke. Specialists use their knowledge to build relationships, thereby increasing customer satisfaction and loyalty.

  • Maintains on-going customer relationships and uses multiple software programs for tracking contact information.

  • Responds to customer inquiries by referring them to published materials or secondary sources, as well as, processes online donations.

  • Makes routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk or advocacy issues or to follow up on previous calls.

  • Must successfully pass each segment of an approximately 10-week, paid training class.

  • This position requires exemplary attendance.

Want to help get your resume to the top? Take a look at the experience we require:

Required Experience

Required Experience/Skills:

  • High School diploma or equivalent

  • At least six months’ customer interaction experience demonstrating strong customer satisfaction focus and a passion to help others.

  • Critical thinking and problem solving skills are essential to delight our customers.

  • The ability to multitask by simultaneously navigating several software programs and the Internet

  • Must exhibit exceptional communication skills, both verbal and written, including:

  • Typing speed minimum of 35-40WPM and accuracy

  • Grammar

  • Sentence construction

  • Must be able to work a flexible schedule including weekends and holidays, as needed.

  • Intermediate competency in Microsoft Office software.

Preferred skills:

  • College degree

  • Bilingual (Spanish)

  • Knowledgeable about stroke prevention or post stroke care as a survivor or caregiver

  • Interest in and knowledge of issues surrounding health, fitness or nutrition

  • Communication experience using web chat and social media

  • Familiarity with medical terminology and pronunciation

  • An understanding about the mission and programs of the

American Heart Association and the American Stroke AssociationSo, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview. Click here to see other opportunities with the American Heart Association

Follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife at https://twitter.com/theahalife

Attracting talented, committed employees means offering a competitive benefits package, training, and a diverse and inclusive environment in which to work and grow. And we do.

Job Location

Richardson, Texas, United States

Position Type

Full-Time/Regular

Job Category: Call Center

EOE Minorities/Females/Protected Veterans/Disabled