American Heart Association Director of Healthcare Quality in San Antonio, Texas

Director of Healthcare Quality

Tracking Code


Job Description

Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

Do you like working with data to help doctors, nurses, and EMS professionals? Do you want to help improve patient care but not directly with patients? Do you love using spreadsheets?

The American Heart Association (AHA) has an excellent opportunity for a Director of Healthcare Quality in our SouthWest Affiliate (SWA). The location for the selected candidate is San Antonio, TX.

Under broad supervision of the Senior Director of Quality & Systems Improvement and in close collaboration with other QSI Directors, the Director is responsible for the programmatic and regional management and implementation of all AHA Quality & Systems Improvement (QSI) products including Get With the Guidelines, Mission: Lifeline, and healthcare accreditation programs.

The Director will recruit new customers and serve as a consultative resource to existing customers on the American Heart Association program metrics; award criteria and applications; and database and registry access, data entry and reporting capabilities. He or she will work with other AHA staff to strategically engage customers by planning educational outreach events and developing communications and marketing options to leverage AHA award achievement. They should work under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Duties

  • Strategically plan and manage hospital outreach to drive customer engagement, increased participation, progression of hospital and EMS awards and recognition within the region.

  • Facilitate regular meetings of healthcare partners and stakeholders to report and analyze regional data.

  • Monitor and communicate hospital level compliance and awards qualifications.

  • Manage SWA content and lead planning strategy to leverage all QSI marketing publications, including US News & World Reports, online mapping, and recognition events for healthcare providers in the market or region.

  • Work with healthcare partners on local or state legislation that furthers development of regional systems of care.

  • Evaluate need for and execute events that educate healthcare providers on AHA Suite of Quality Programs.

  • Work with award winning hospitals and EMS agencies on promotional and communication opportunities.

  • May plan, assign, and/or supervise the work of others.

  • Performs related work as assigned.

Required Experience

Want to help get your resume to the top? Take a look at the experience we require:

Three years’ experience working with healthcare providers on health information technology or clinical quality measures from an accredited four-year college or university with major course work in a field relevant to assignment is generally preferred. Experience and education may be substituted for one another. Experience in project management that demonstrates the ability to manage multiple concurrent projects independently and complete projects thoroughly, within deadlines and within budget. Demonstrated ability to gain collaboration of internal and external stakeholders in achievement of identified goals.

Knowledge, Skills, and Abilities

  • Knowledge of leadership principles

  • Excellent verbal and written skills

  • Skill in understanding group and individual dynamics

  • Skill in negotiations

  • Skill in persuasion

  • Skill in motivating others

  • Sill in coalition management

  • Skill in project management

  • Database or health registry experience

  • Skill in compiling, evaluating, and presenting health quality information, in problem-solving and negotiating, and in data reporting and analysis

  • Ability to work evenings/weekends and travel when necessary

  • Ability to participate in meetings, work in a team environment and interact with all levels of AHA staff, volunteers and public

  • Ability to drive a car and provide reliable transportation

  • Ability to maintain a current driver’s license

  • Non smoking environment

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to connect with us to see what it is like to work for the American Heart Association and why so many people #ExploreAHA and stay connected with what we do! You can also click here at to see other opportunities with the American Heart Association.

Job Location

San Antonio, Texas, United States

Position Type


Job Category: Health Quality

EOE Minorities/Females/Protected Veterans/Disabled