American Heart Association Technology Coordinator (Temporary) in St. Petersburg, Florida

Technology Coordinator (Temporary)

Tracking Code

6869-415

Job Description

Are you ready to join an organization where you can make an extraordinary impact everyday?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.

The American Heart Association (AHA) has a great opportunity for a Technology Coordinator (Temporary) in our Office of Business Technology to be based in St.Petersburg, FL.

In this role, you will be responsible for configuring and supporting client computing (desk side) and for office-based technology support including but not limited to, notebook computers, mobile devices, printing devices, networked copiers, wireless devices and a variety of accessories and software applications. You will work closely with the Technology Service Desk, specialized internal technical teams and the Manager of Affiliate Technology Services in partnership for excellent service delivery striving to always ensure a high level of customer satisfaction as measured against goaled top box scores. You will also work on special implementation projects within their territory and enterprise projects as assigned.

Here are some of the essential Job duties:

  • Client computer hardware/software configuration, deployment, management, and support. Troubleshooting after service request escalation from the centralized Technology Service Desk. This includes Windows operating systems, applications and client security software, ensuring efficient technology functions Association wide.

  • Configure and issue computers for new and existing staff. Provide initial technology training and orientation.

  • Asset management.

  • Supporting technology use at AHA events as established by business requirements.

  • A commitment to customer service; anticipate, meet and/or exceed expectations by solving problems quickly and effectively; make customer issues a priority.

  • Participates as team member on technical implementation projects within territory including office moves, closures, and product rollouts.

  • Influences and builds buy in for enterprise technology and security procedures with AHA Affiliate staff.

  • Provides credible new approaches to improve efficiency or lower costs of current practices.

Required Experience

Want to help get your resume to the top? We are looking for your expertise in the following areas.

  • Bachelor's degree in Computer Science or Information Systems or equivalent mix of technical school and/or experience is desired.

  • Minimum two (2) years related experience in IT.

  • Experience with Microsoft SharePoint design, administration and support desired.

  • Business process consulting skills a plus.

  • Experience providing remote IT support for multiple sites as well as home-based staff.

  • Ability to interact and communicate with customers of all levels and clearly exchange ideas, facts and information.

  • Ability to prioritize workload, multiple projects and keep management informed with limited supervision.

  • Ability to travel approximately 25% including some nights and weekends as required.

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do.

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? Click on “New Resume” to submit your online application. Only those candidates deemed most qualified by the hiring manager will be contacted to interview.

Click here to see other opportunities with the American Heart Association

Follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife at https://twitter.com/theahalife

Job Location

St. Petersburg, Florida, United States

Position Type

Temporary

Job Category: Information Technologies

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