American Heart Association Jobs

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American Heart Association Temporary Part-Time Customer Strategies Associate in Austin , Texas


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.


The American Heart Association (AHA) has an excellent opportunity for a Temporary Part-Time Customer Service Rep – Lockbox/Mailroom in our Austin office(February 17 th through April 17 th , 2020). This position will manage Lockbox/Mailroom duties during our Spring season. The Mailroom duties focus on processing In-house orders and count incoming inventory.

Expectations: Part-Time Schedule of Monday – Friday, 10:00 AM – 4:00 PM

Essential Job Duties for Lockbox/Mailroom Temporary Part-Time Position:

  • Feb. 17-21 | Training & basic tasks

  • Materials sent from in-house (Names, quantities, typical terms)

  • How Pick-Ticket Process works: how to organize, read, and package materials

  • Reporting system for verifying the shipment of packages.

  • How to fill out FedEx form and print labels.

  • Shared Lockbox protocols – how to organize, complete, and Close Events

  • Dynamics event data entry processes (Event Status)

  • Dynamics data entry & processes (particularly prize and incentive giving)

  • Thank-you/Closing Event process

  • Online Ordering Tool training

  • Feb. 24-April 17 |Lockbox & Mailroom Daily Processes

  • Daily morning Check in with Garrett

  • First Pick-Ticket and Second Pick Ticket printings processed, and all packages prepped and labeled.

  • Packages moved to the front door before 3:30 in preparation for FedEx arrival

  • Counting materials returned to the Austin office to add them to our current inventory.

  • Reporting

  • Data entry of Event Summary Gift Order form and status (Results Known, Income Received, Closed/Complete)

  • Contacting YMD’s to verify event details

  • Processing Event incentives and correctly recording data on Dynamics and Lockbox Report


Skills Needed:

  • Ability to comfortably navigate Windows operating system

  • Ability to quickly learn new and complex software - experience with Greater Giving or similar nonprofit fundraising software is a plus

  • Ability to focus on a detailed, potentially tedious task for several hours while ensuring quality and accuracy

  • Ability to follow detailed directions

  • Commitment to complete and accurate data, as well as accurate spelling/grammar

  • Ability to interface with external and internal customers in a friendly, professional manner via phone or email

  • Intermediate Microsoft Word skills (mail-merging knowledge is a plus)

  • Basic Microsoft Outlook and Excel skills

  • Office administration skills, including general clerical skills (e.g., basic computer knowledge, email etiquette, email organization, filing, typing, copying, telephone etiquette and office operations.

  • Ability to work in a team environment (e.g., effective interpersonal and customer relations skills)

  • High school diploma or GED equivalent required

  • Must have the ability to lift at least 50 lbs. from the ground to waist level with or without reasonable accommodation

Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those deemed most qualified will be contacted to interview.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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EOE Protected Veterans/Persons with Disabilities

Location US-TX-Austin

Posted Date 2 weeks ago (1/13/2020 10:04 AM)

Requisition ID 2019-5549

Job Family Group Business Operations

Job Category Administrative/Clerical

Location: Austin , TX