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American Heart Association RQI Partners - Impact Manager, VA in Chicago, Illinois


Impact Manager, VA

Seeking candidates near the following locations:

  • Philadelphia, PA

  • Boston, MA

  • Atlanta, GA

  • Chicago, IL, St. Louis, MO or Minneapolis, MN

  • Seattle, WA or Portland, OR

  • Las Angeles, CA

Company Overview

RQI Partners, LLC is a joint venture partnership between the American Heart Association and Laerdal Medical, formed by the organizations to deliver innovative solutions that accelerate their lifesaving mission. The company blends the Association’s leadership in resuscitation science and education with Laerdal’s expertise in technology and implementation to deliver impactful and innovative resuscitation quality improvement programs.

The RQI program is a self-directed, simulation-based performance and quality improvement program for healthcare organizations and professionals that offers “low-dose, high-frequency” knowledge and hands-on learning sessions that provide vital CPR quality practice in @ 20 minutes every 90 days. RQI offers a comprehensive, end-to-end quality improvement program at a lower cost.


Position Overview:

  • Customer Success - Guarantee the success of designated Veterans Health Administration accounts that have an RQI Portfolio implementation, including adoption and expansion opportunities.

  • Relationships – Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.

  • RQI Portfolio – Represent with high competence the complete RQI Portfolio in designated accounts.


  • Customer Success - Ensure customers in designated accounts maximize opportunities to help save lives in using RQIP portfolio.

  • Program & Mission –Embrace the “why” and “how” behind the RQIP mission of saving more lives and be able engage with key customer leadership in joining the RQI journey.

  • Program Competence – Ensure mastery of the features, functionality and sales methods related to the RQI Portfolio.

  • Customer Trust - Build and secure trust and confidence with all key personnel in designated customer accounts.

  • Competence Development - Support the development of employee resuscitation competence in designated accounts.

  • Return on Investment - Assist designated accounts in understanding and reporting the value and cost savings of their RQI program.

  • Program Adoption – Ensure customers maximize the adoption of the RQI Portfolio in the designated accounts.

  • Implementations – Undertake successful implementations at customer sites and educate administrators and super users.

  • Analytical Tools - Ensure customers are able to use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.

  • Utilization Targets - Meet the adoption and customer satisfaction targets in the designated accounts.


Required Skills and Competencies

  • Bachelor's degree in nursing, life sciences or business.

  • 8-10 years nursing experience, ideally with the VA, with consistent achievement of goals.

  • 5-8 years of experience as nurse educator.

  • Ability to travel - 3-4 overnights each week to cover assigned accounts effectively.

  • Ability to lift and carry 70 pounds on a regular basis.

  • Valid Driver’s License.

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2019-4636

Job Family Group Business Operations

Job Category Accounting/Finance/Audit

Additional Locations US-GA-Atlanta | US-IL-Chicago

American Heart Association
Equal Opportunity Employer