Job Information
American Heart Association Application Analyst in Dallas, Texas
Overview
Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.
The American Heart Association has an excellent opportunity for an Application Analyst in our National Center office located in Dallas, TX.
As the application analyst you will be responsible for technical management and administration of American Heart Association’s service applications and their integrations with Healthcare Business Solutions (HBS) ecosystem of webapps and external customer or vendor systems as needed. Responsible for data analysis, troubleshooting, training, and documenting best practices. Capable of performing in a Level 2 support role. Also, responsible for building and managing relationship(s) with application owners, support vendors and other American Heart Association departments to provide and receive support as needed.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.org.
Responsibilities
Provides analysis and administration and support of the HBS ecosystem of service applications (eCards, CE/Credentialing, American Heart Association Data Hub), including site testing, administrative setup, product rollouts, security, workflow, schedules and maintenance, training, and configuration. Will also need to understand the various integration points and fulfillment platforms that contribute to the customer facing webapps in the HBS ecosystem and be able to handle and prioritize related issues with the respective vendor/owner.
Provides Level 2 service and support through various channels (such as email, ticketing systems or other web-based communications.
Plans, coordinates, and organizes application modification projects, which includes capturing business requirements, identifying resources, and participating in scheduling and implementation.
Troubleshoots and conducts technical analysis to resolve problems within the service app ecosystem and its various integration points.
Conducts quality assurance and testing during upgrade releases and ensures the American Heart Association customization remains intact. Identifies and resolves issues with new code or releases.
Identifies and documents assigned application standard processes. Analyzes data and reports to ensure application data quality. Can also present and communicate reports to all levels of the organization as well as internal and external partners.
Leads Power User Group to ensure business understanding and user alignment with best practices and standards. Provides training to users and lower-level system administrators.
Advances issues and concerns to management, application vendor or developer(s) to resolve.
Qualifications
Bachelor’s degree in information systems, Computer Science, eCommerce applications or equivalent work experience
Three (3) years of experience with business application support, management and administration
Comprehensive understanding and knowledge of technology and languages behind
assigned application including but not limited to CSS, HTML, JavaScript, XML, REST
APIs or other programming languages as required by application assignment.
Ability to train and mentor application users with sophisticated customer.
service skills
Excellent facilitation and interpersonal skills. Proactively get in touch with staff,
Volunteers, vendors and customers to share information, knowledge, expertise, and
time to achieve common goals, update on progress and issues
Excellent organizational skills
Preferred Qualifications
Training and instruction
Experience working with customer in a consultative manner
Experience with eCommerce platforms
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.
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EOE/Protected Veterans/Persons with Disabilities
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Location US-TX-Dallas
Posted Date 1 month ago (10/27/2023 2:20 PM)
Requisition ID 2023-11744
Job Category Information Technology
Position Type Full Time
Location: TX-Dallas