American Heart Association Jobs

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Job Information

American Heart Association Business Analyst - Sitecore and Content Management System in Dallas, Texas


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


The American Heart Association (AHA) has an excellent opportunity for a Business Analyst in our National Center office located in Dallas, Texas

Essential Job Duties:

  • Gather, analyze, and document business data requirements, workflow processes, and process improvements. Conduct interviews with business leaders and subject matter experts to elicit and identify user requirements.

  • Translate business requirements to technical requirements in conjunction with technical team. Document and gain approval for requirements from project team and business sponsor.

  • Provide data analysis for integration requirements, reporting needs, and other functions. Maintain effective communications with supervisor, project managers and team members.

  • Trace requirements to deployed system to ensure all the requirements are met. Participate in development and deployment process as needed.

  • Create use cases and test scripts for functional and user acceptance testing and serve as liaison to business during UAT process. Identify and resolve defects as requested.

  • Provide status updates and reporting while meeting project schedule, deadlines, milestones, and budget. Inform Project Manager of technical issues, project barriers and resolutions.

  • Provide use cases and other documentation for development of training and user documentation. Assist in developing training documents as requested or needed.

  • Applies detailed knowledge of Sitecore Content Management System and Web Technologies to assist in product development and requirement refinement

  • Validates and maintains product backlogs, defects, and sprint plans and processes

  • Works within an Agile framework methodology to deliver product in two-week sprints, prioritizing the development team’s work with Scrum or Kanban.

  • Works with our Content and Development teams to break down features into a detailed product backlog

  • Works with developers and QA to refine user stories and determine an appropriate level of acceptance testing

  • Works directly with the development team, answers questions related to acceptance criteria.

  • Supports Content team with specific questions, training and guidance during product deployment

  • Calls appropriate ad-hoc product design sessions, coordinates with lead developer and team on estimation sessions, summarizes work in demos, and participates in retrospectives.

  • Elicit business requirements from business users and subject matter experts, lead sessions to proactively understand the ask and convert to proper User Stores/Requirements.

  • Trace requirements to deployed system to ensure all the requirements are met. Participate in development and deployment process as needed.

Want to help get your resume to the top? Take a look at the experience we require:


  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration or related technology certification.

  • Minimum of five (5) years of comprehensive knowledge of business processes, organization and techniques.

  • Minimum of three (3) years of experience:

  • In a business analyst role demonstrating understanding of business software concepts, capabilities and opportunities

  • Demonstrated solid experience and passion for Agile methodologies.

  • Experienced as a Business Analyst for one or more of the assigned line-of-business applications and systems (ex. Sitecore, Content Management Systems, Web Applications, SaaS based applications, etc.

  • Proficient in Microsoft applications including Azure DevOps, Teams and SharePoint.

  • Ability to work on multiple projects concurrently and prioritize to meet competing deadlines.

  • Excellent verbal and written communication skills.

  • Proven track record in fast paced environment, strong time management skills.

  • Demonstrated competence and success in prior assignments and professional integrity.

  • Serves as a mentor for less experienced business analysts.

Here are some of the preferred skills we are looking for:

  • Ability to run Tests and perform QA activities when needed.

  • Certified Scrum Master (CSM) or equivalent is a plus.

  • Knowledge and experience with non-profit or sales industry with contact management, customer relationship management or related systems and software

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2019-4301

Job Family Group Business Operations

Job Category Information Technologies

American Heart Association
Equal Opportunity Employer