American Heart Association ECC Application Analyst in Dallas, Texas
Are you ready to join an organization where you can make an extraordinary impact every day?
Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.
This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.
The American Heart Association has an excellent opportunity for an Application Analyst in our Emergency Cardiovascular Care deparment at our National Center office locaed in Dallas, TX! Responsible for technical management and administration of AHA’s business technology applications (operating on internal or cloud platforms, such as Services as a Software (SaaS) applications). Responsible for data analysis, requirements, upgrades, modifications, troubleshooting, training and documenting best practices. Also, responsible for building and managing relationship(s) with application vendor(s) to communicate modifications or customization.
Coordinates systems setup and corrections for Project Managers, Product Leads, ECC Management, Finance or Marketing. Works with the National Engagement Center or other external support to ensure proper setup and system support for complex activities within the LMS, eCommerce, Training Central, Instructor Network, eBook Store and Exam Engine. Administration duties include content testing, systems setup, product roll-outs, security, workflow, schedules and maintenance, configuration and participation on customer calls
Maintains applications level Subject Matter Expertise on all AHA ECC Systems, Integration Points and reporting mechanisms. Works closely with both internal and external contacts, acting as a Product Manager for eLearning.heart.org and eCommerce systems, maintaining documentation and enhancement requests (backlogs). Liaises with Product Manager counterparts at AHA Partner Organizations (RQIP, Laerdal Medical and Laerdal Bangalore) frequently to plan technical development activities, ensuring AHA's requirements are prioritized properly and executed in a timely fashion
Provides technical expertise on LMS, eCommerce and integrations with other ECC Systems. Establishes/maintainsdocumentation on other systems and integration points for supporting systems (internal and external)
Ensure that ECC Systems, Products and Services, hosted or sold through ECC systems are developed, launched and accessible to customers in the most effective, timely and customer-centric way. Creates and maintains technical and business documentation to support said initiatives. Trains other interested stakeholders in operational procedures. Assist with coordinating and testing system setups, new feature, service or product deployments
Maintains data integrity rules and processes for ECC Systems, specifically eLearning.heart.org, eCommerce and any integration points into or out of those systems
Utilizes reporting systems to run regular statistical management reports from the various systems. Develops ad hoc and specialized reports as required
Works in the CPR & First Aid business unit, and is responsible for assisting in developing, implementing, and managing strategies for using the various systems to meet ECC’s goals. Works with project managers, Instructional Designers, Multimedia Specialists, Programmers and Subject Matter Experts
Five (5) years of experience in an IT role or related technically focused position
Three (3) years of experience with other learning management system in an administrative role
Three (3) years of experience in training and instruction
Three (3) years of experience working with customer in a consultative manner
Three (3) years of experience with data migration
Three (3) years of experience with system integrations
Highly proficient in MS Word, Excel and PowerPoint
Ability to extract data from various data systems (LMS, eCommerce, MSD, Instructor Network, Training Central, Exam Engine and Data Warehouse), analyze data/results, and prepare information in report form for presentation
Excellent facilitation and communication skills. Willingness to reach out to staff, volunteers, customers and partner organizations to proactively share information, knowledge, expertise, and time with others to achieve common goals
Excellent organizational and documentation skills
Proficient skills in HTML and XML
Ability to travel up to 10% locally and overnight stay
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife
EOE Minorities/Females/Protected Veterans/Persons with Disabilities
Requisition ID 2019-4222
Job Family Group Business Operations
Job Category Information Technologies
Location: Dallas, TX