American Heart Association Jobs

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Job Information

American Heart Association Operations Manager in Dallas, Texas


As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for an Operations Manager in our Quality, Outcomes, Research, and Analytics (QORA) department!

This position can be home-based.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at


Responsible for active oversight and prioritization of departmental administrative and operational services, including contracting process oversight and maintenance, internal service management and throughput, audit and risk management, development and maintenance of departmental SOPs and key process documentation, as well as other related business support operations.

Manages day-to-day triage and prioritization of QORA departmental internal service requests and support needs in alignment with strategic plans and goals. Works in conjunction with other QORA Operations staff to triage and facilitate efficient internal service to meet the department’s business and operational needs.

  • Oversees and manages key administrative processes to ensure that overall business goals are reached in a timely and efficient manner in compliance with the Association's policies and guidelines.

  • Direct internal departmental service management request throughput, including prioritization and delegation based on resources and alignment with strategic priorities. Coordinates with cross-functional stakeholders and reports on internal service submissions and output to ensure timely response and resolution.

  • Develops and implements standardized and centralized department administrative processes to maximize efficiency and utilization of resources.

  • Lead on risk management, compliance, and audit activities, including ongoing oversight of risk mitigation processes and proactive scanning/process development for newly identified operational risks.

  • Key liaison to project and program management teams for administrative support functions, standardizing and scaling common business support functions across teams.

  • Identifies ongoing opportunities for process improvement and develop framework for implementation of new and updated standard operating procedures.


  • Bachelor's degree or equivalent work experience.

  • At least three (3) years of experience.

  • Must have in-depth knowledge of budgeting and reporting processes, ideally with government grants.

  • Excellent in oral and written communication. Ability to connect with all levels of Association staff. Ability to connect with technology and non-technology staff.

  • Demonstrated ability to lead multiple projects simultaneously.

  • Ability to travel up to 5% local and overnight stay.

Here are some of the preferred skills we are looking for:

  • Effective time management and organization skills.

  • Experience supporting department operations.

  • Experience with developing and managing process (and process change) documentation.

  • Experience working in a fast-paced, multifaceted environment. Excellent at working against deadlines to produce an end product.

  • Experience with vendor management.

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

  • Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

  • Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

  • Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

  • Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

  • Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

  • Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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EOE/Protected Veterans/Persons with Disabilities


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Posted Date 1 week ago (6/7/2024 5:23 PM)

Requisition ID 2024-13519

Job Category Health Strategies

Position Type Full Time