American Heart Association Jobs

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Job Information

American Heart Association Outbound Customer Care Specialist - Temporary in Dallas, Texas

Overview

Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

Due to the current pandemic, daily travel is minimal and voluntary to ensure the health and safety of staff. There is no overnight travel currently. In the future, this position may resume daily and/or overnight travel. All AHA offices are closed and staff are currently working from home. Offices will be reopening in October 2021; this position will resume to being based in the local office.

Responsibilities

The American Heart Association (AHA) has an excellent opportunity for a Temporary Outbound Customer Care Specialist .

Additional Information:

  • Salary: $16.50 /Hour

  • Location: Fully remote

  • Equipment: Full home office set up provided to you (laptop, monitor, keyboard, mouse, and headset.

  • Shift: Monday – Friday 8:30am – 5:00pm CT

Daily Scope of Work – The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities.

Essential Job Duties:

  • Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities or advocacy issues.

  • Establish an ongoing support relationship and educate volunteers on aspects of fundraising.

  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

  • Follow up on previous calls.

  • Use multiple software programs for tracking contact information and interactions.

Want to help get your resume to the top? Take a look at the experience we require:

Qualifications

  • High school diploma or equivalent

  • At least six months customer interaction experience including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.

  • The ability to multitask by simultaneously navigating several software programs and the Internet is required.

  • Exceptional communication skills, both verbal and written, including typing accuracy.

  • Critical thinking and problem-solving skills.

  • Must be able to work Monday – Friday 8:30 – 5:00pm CT.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities

Location US-TX-Dallas

Posted Date 2 weeks ago (1/4/2022 12:31 PM)

Requisition ID 2021-7473

Job Family Group Customer Engagement

Job Category Call Center

Location: Dallas, TX

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