American Heart Association Jobs

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Job Information

American Heart Association Receptionist in Richardson , Texas


Are you ready to join an organization where you can make an extraordinary impact every day?

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.


The American Heart Association (AHA) has a great opportunity for a Receptionist at the National Engagement Center in Richardson, TX.

The Receptionist is responsible for creating an American Heart Association (AHA) customer centric environment that reflects a high level of professionalism, integrity, approachability and warmth by building and nurturing quality relationships with all AHA customers, staff, volunteers and vendors. This position provides customer support by responding to telephone inquiries and walk-in visitors at the front desk of the National Engagement Center.

Major Responsibilities :

  • Serve as facilityreceptionist, greeting walk-in customers and managing the in-take of guests to the National Engagement Center.

  • Oversee the National EngagementCenter’ s reception area and front desk by creating a positive and upbeat lobby environment for staff and visitors.

  • Manage calls that route through the front desk for National Center.

  • Inform staff in a timelymanner of all guests and deliveries.

  • UpdateReceptionist Standard Operating Procedures (SOP) for current accuracy.

  • Acts as back-up to the Project Coordinator, Operations position.

  • Perform otherclerical/administrative duties as needed.

  • Utilize multiple computerprograms in order to fulfill customer requests daily.


Qualified candidates should have the following experience:

  • High School diploma or equivalent required.

  • 2+ years’ experience in a Receptionist type role.

  • Excellent oral and written communication skills.

  • Excellent customer service skills (courteous, compassionate, professional verbiage and tone, empathy, proper grammar, etc.

  • Establish relationships and communicate with all levels of management including executive staff.

  • Knowledge of phone etiquette and familiarity with operating a multi-line console.

  • Proficiency with Microsoft Tools (Word, Excel, Outlook, PowerPoint, SharePoint) and internet navigation.

  • Demonstrate ability to manage multiple tasks while maintaining customer focus with confidence and professionalism.

  • Functions in a team environment; superior listening skills; adept at probing and questioning to uncover caller’s underlying needs in a sensitive manner.

  • Independent, self-starter with exceptional time management skills.

  • Able to work independently, demonstrate sound decision-making while following departmental, organization and contractual guidelines.

  • Demonstrate competence and success in prior jobs, proven team player, and personal integrity are absolute requirements.

  • Professional etiquette and appearance.

  • Experience with Microsoft Dynamics CRM Database a plus.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife

EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Requisition ID 2019-4646

Job Family Group Business Operations

Job Category Administrative/Clerical

American Heart Association
Equal Opportunity Employer