American Heart Association Jobs

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American Heart Association Region Business Operations Director in Richmond, Virginia


Now is the time to join us and make a difference. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career.

The American Heart Association has an excellent opportunity for a Region Business Operations Director located anywhere in our Eastern States region. The position is currently posted in Glen Allen, VA, however the location is flexible .

  • This is either an office or home-based position which will require occasional travel to events and meetings including overnight travel within the Eastern States region.

  • Strong reliable home internet is a requirement if home-based.

  • Must be willing to work outside of standard hours as needed, including occasional weekends in support of events.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at


In this role, you will report to the Region Sr. Business Operations Director. You will work closely with fundraisers and coordinators to process vendor contracts, build mass emails adhering to the Association’s branding guidelines while managing other assigned tasks and responsibilities.

Primary duties of the Region Business Operations Director include serving as a liaison with the legal department to process vendor contracts, building mass emails in HTML utilizing event management systems Salesforce and Luminate, scheduling mass emails to be sent to appropriate distribution lists, conducting risk management reviews for special events, coaching and training development staff on best practices for event logistics, and working on special projects as assigned.

Primary responsibilities include (but are not limited to):

  • Use Salesforce and Luminate event management systems to build mass emails in HTML and schedule emails to be sent to distribution lists.

  • Serve as a region specialist on the social event management system, Event.Gives. Consult with field staff on how to best use the system to conduct successful fundraising events. Areas of expertise include auctions, tickets/tables, bidder numbers, check-in/check-out, email and text blasts, data requirements, venue technology assessments and equipment needs.

  • Responsible for attending several social events throughout the region to help with set up, execution and tear down.

  • Conduct special event risk assessment reviews with development staff.

  • Work as a liaison with legal department to process vendor contracts and ensure proper insurance requirements are met.

  • Review and compile data submitted on event/alcohol approval forms to present to EVP and AEVP for approval.

  • Manage and coordinate submission of sponsorship agreements to the Corporate Relations Review Committee by established deadlines.

  • Source vendors for office related services and special events as needed.

  • Maintain a high level of customer service by responding to customer inquiries both internally and externally in a knowledgeable and timely manner.

  • Prepare reports, presentations, instructions, correspondence, and documentation as needed in a timely manner.

  • Perform other duties as required to support services provided by the Business Operations department.

  • Work independently and within a team on special nonrecurring and ongoing projects.


Want to help get your resume to the top? Take a look at the experience we require:

  • University/college degree or experience preferred.

  • Two (2) years of experience using event management systems or the equivalent.

  • Experience editing, negotiating, and interpreting vendor contracts.

  • Excellent computer skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.

  • Proven ability to respond quickly to changing ideas, responsibilities, expectations, strategies, and other processes at work.

Required Skills:

  • Proficient in using web conferencing software (Zoom, Microsoft Teams, etc.)

  • Excellent skills in PowerPoint, Word, SharePoint, and Excel

  • Ability to problem solve and be solution oriented.

  • Ability to manage multiple projects simultaneously.

  • Ability to work with cross-functional teams.

  • Strong time management skills

  • Highly effective communication and customer service skills

  • Exceptional attention to detail for formatting, spelling, grammar, and punctuation.

  • Ability to work outside of standard hours which may involve some evenings and/or weekends.

  • Ability and willingness to travel periodically throughout assigned markets.

  • Ability to lift/or move large objects (such as boxes) with the expectation that heavier items would be broken down into smaller components or requesting additional assistance may be required before lifting or moving.

Preferred Skills & Experience:

  • Nonprofit experience

  • Experience in a legal function

  • Project management experience

  • Design skills, preferably in Canva or similar design tools

  • Knowledge of HTML and email marketing basics

Compensation & Benefits

Expected pay range will be $56,300/annually to $75,100/annually. Pay is commensurate with experience; geographic differentials to the pay range may apply.

American Heart Association reserves the right to pay more or less than the posted range.

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

  • Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

  • Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

  • Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

  • Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

  • Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

  • Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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EOE/Protected Veterans/Persons with Disabilities

#AHAIND2, #LI-Hybrid

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Location US-VA-Glen Allen

Posted Date 1 month ago (10/20/2023 4:59 PM)

Requisition ID 2023-11457

Job Category Administrative Support

Additional Locations US-VA-Richmond

Position Type Full Time

Location: VA-Richmond