Business Analyst, Sales Force in San Jose, California
Now is the time to join an organization that enables you to be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career!
The American Heart Association has an excellent opportunity for a Business Analystat our National Center office located in Dallas, TX (flexible work arrangements are available)!
As the Business Analyst, you will be:
Responsible for gathering, analyzing, and managing requirements for Salesforce projects.
Responsible for detailing business requirements, technical requirements, user stories, use cases and data conversion requirements as a project team member.
Responsible for developing test plans, user acceptance testing, and user documentation.
The American Heart Association offers programs to help you maintain work/life satisfaction according to your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university as well as various other training and support mechanisms locally and through our National Center.
#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!
Essential Job Duties
Gather, analyze, and document business data requirements, workflow processes, and process improvements. Conduct interviews with business leaders and authorities to elicit and identify user requirements.
Translate business requirements to technical requirements in conjunction with technical team. Document and gain approval for requirements from project team and business sponsor.
Provide data analysis for integration requirements, reporting needs, and other functions. Maintain effective communications with supervisor, project managers and team members.
Trace requirements to deployed system to ensure all the requirements are met. Participate in development and deployment process as needed.
Create use cases and test scripts for functional and user acceptance testing and serve as liaison to business during UAT process. Identify and resolve defects as requested.
Provide status updates and reporting while meeting project schedule, deadlines, landmarks, and budget. Advise Project Manager of technical issues, project barriers and resolutions.
Provide use cases and other documentation for development of training and user documentation. Assist in developing training documents as requested or needed.
Bachelor's Degree in Computer Science, Information Systems, Business Administration or related technology certification
Three (3) years of experience in a business analyst role demonstrating understanding of business software concepts, capabilities and opportunities
Three (3) years of experience with one or more of the assigned line of business applications and systems (ex. SharePoint, Dynamics, Blackbaud, Finance, etc.)
Three (3) years of experience with data mapping as well as integration requirements and documentation
Five (5) years of extensive knowledge of business processes, organization and techniques
Three (3) years of proficient experience in Microsoft applications including Visio and SharePoint
Three (3) years of working experience in Salesforce platform – Sales Cloud, Experience Cloud, Nonprofit Cloud (NPSP)
Ability to work on multiple projects concurrently and prioritize to meet competing deadlines
Excellent verbal and written communication skills
Proven track record in fast paced environment, strong time management skills
Demonstrated competence and success in prior assignments and professional integrity
Three (3) years of knowledge and experience with non-profit or sales industry with contact management, customer relationship management or related systems and software
Two - Three (2-3) years of experience with Salesforce Marketing Cloud
Ensure 100% alignment to all BT and AHA policies, processes and procedures related to technology
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE/Protected Veterans/Persons with Disabilities
Posted Date 1 month ago (11/7/2022 4:01 PM)
Requisition ID 2022-9547
Job Category Information Technology
Additional Locations Diversity Distribution US - Top 47
Position Type Full Time
Location: CA-San Jose