Sr. Program Administrator, Health Care Certification Reviews

Dallas, TX

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Sr. Program Administrator, Health Care Certification Reviews in our Quality, Outcomes Research & Analytics (QORA) department! This position can be home-based.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

Design, continuously evaluate, and audit review workflow methods and processes to maximize certification review efficiencies, including QCT development and enhancements. Maintains the integrity, objectivity, and continuity of the certification process.
Conduct certification reviews determining the applicant’s adherence to the specific program certification criteria. Review process may include conducting Launch Calls; Desk Review; Evaluation of documents and quality data submitted in the QCT; Virtual Review; Plan of Correction resolution; Annual Review (Maintenance of Competency) and re-certification. Renders a decision to grant certification based on assessment of adherence to the standardized requirements. Apply a collaborative partnership approach to evaluation and review based on 3 C’s: Consultation, Coaching and Collaboration allowing for consultative feedback throughout the evaluation process. Coaches the facility with best practice strategies and consulting on solutions for identified gaps.
Supervise review team members including permanent review team staff, contract and review staff.
Oversee the recruitment, engagement, and management of the volunteer Certification Evaluation Workgroups (CEW) for each certification program. The CEW provides direction and feedback to the Review Team regarding recommendations for certification decisions, including appraisals of the Virtual and Desk Review Final Report, proctoring of live Virtual Reviews and identification of trends that may enhance future versions of the Standards Manual.
Supports and partners with internal teams working to create and improve new and current certification programs including the development and revision of standard requirements.
Consults and supports the QORA and National Certification team to solidify leads, develop proposals, and customize the client certification experience.
Ensuring Quality: Ultimately, the reviewer's goal is to ensure the course meets the required quality standards and is ready for certification.
Collaborating with Certification Program Teams and Cross-Functional Teams: Reviewers may work collaboratively with program development teams to address feedback and make necessary improvements.
Providing Feedback: Reviewers offer constructive feedback to the certification programs, outlining areas where the program meets or falls short of the standards.
Detailed Review: Reviewers thoroughly examine the certification requirements, materials, and design to ensure they align with the established standards.
Understanding the Standards: Certification reviewers must be familiar with the standards or rubrics used for the certification program.

Qualifications

Bachelor’s degree in Nursing
Clinical hospital experience with progressive leadership or supervisory experience, including managing multidisciplinary teams
Experience functioning well in a fast-paced, highly stressed, and visible environment
Strong computer skills preferred, including familiarity with databases, graphics, and word processing
Ability to assess educational needs and develop strategies to resolve
Ability to maintain active and current in knowledge of health care trends and content to develop solutions to assist health care organizations to understand and comply with program standards and requirements.
Ability to review methodology employing quality and performance improvement consultative tools
Ability to travel up to 15% locally and including overnight stay

Preferred Experience:

Advanced Degree
Eight (8) – Twelve (12) years of relevant work experience
Experienced with quality improvement and data analysis
Experienced with program development, design, and maintenance

Compensation & Benefits

The expected pay range will be $115,000 to $125,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs; eligibility for an incentive program is based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills? Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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Default: Location : Location US-TX-Dallas

Posted Date 2 days ago (6/10/2025 2:57 PM)

Requisition ID 2025-15916

Job Category Health Strategies

Position Type Full Time

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